Failed transactions

Failed transactions & connection issues

Updated over a week ago

Errors and Failed transactions during name registration.

Wallet connection/browser issues can sometimes break the flow of registration, as seen through repeat or failing commit transactions.

To resolve this and restart the registration process try either of the following:

  • Clear your browser cache, reconnect, and restart the registration process.

  • Begin again using a different browser or switching to incognito/private mode.

  • Or register using the legacy UI at

Note: If your wallet has pending transactions you will need to clear/cancel these first. Read more in this article.

Connection issues

Button disabled or inactive

Wallet connection/browser issues might result in disabled/greyed out buttons preventing you from moving forward.

Example #1 of disabled "Open Wallet"

To resolve this, try the following:

  • disconnecting the wallet, and reconnecting. Then, refresh the page.

Note: If you're using a hardware wallets read FAQ articles for Trezor and Ledger.

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